Privacy Policy

The Sod House (“The Sod House,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone calls, text messages, and other communications.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and your choices regarding your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Property address or service address
• Details about your project, lawn, sod, or landscaping needs
• Any information you provide through our forms, calls, emails, or text messages

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of your visit
• Referring website or source

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quote requests
• Schedule appointments, estimates, and services
• Provide project updates and customer support
• Send service-related emails and text messages
• Improve our website, services, and customer experience
• Maintain internal business records
• Comply with legal obligations

3. SMS and Text Messaging

If you provide your mobile number and consent to receive text messages from The Sod House, we may send you conversational or informational SMS messages related to:

• Quote follow-up
• Appointment scheduling and confirmations
• Service updates
• Project reminders
• Customer support

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services necessary to deliver the messages.

4. How We Share Information

We do not sell your personal information. We may share your information only in limited circumstances, such as:

• With service providers who help us operate our business, website, CRM, scheduling, or communications systems
• With contractors or team members as necessary to respond to your request or complete your service
• When required by law, legal process, or to protect our rights
• As part of a business transfer, merger, sale, or acquisition, if applicable

Any sharing is limited to what is reasonably necessary for business operations or legal compliance.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve performance, and enhance user experience. These tools may collect information about your browsing activity on our site.

You can usually manage cookie preferences through your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Choices

You may choose to:

• Decline to provide certain personal information
• Opt out of promotional or non-essential communications
• Reply STOP to unsubscribe from text messages
• Contact us to request updates or corrections to your information, where applicable

8. Third-Party Websites

Our website or communications may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: